neotech.ae
Label Printer - Xprinter XP-TP2
Label Printer - Xprinter XP-TP2
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title:
XP-TP2 Compact Portable Printer
Overview:
The XP-TP2 by Xprinter is a highly portable and versatile thermal printer, perfect for on-the-go printing needs. Available in eye-catching pink and white colors, this pocket-sized printer offers Bluetooth connectivity for seamless integration with both Android and iOS devices. It's designed for users seeking mobility without compromising on printing quality, supporting a wide range of applications from QR code printing to text recognition and interactive printing.
About Product:
Featuring direct thermal printing at a resolution of 300 DPI and a speed of 9 mm/s, the XP-TP2 ensures crisp and clear prints. It's compatible with thermal color and standard paper, making it adaptable for various printing tasks. The device is user-friendly, with a simple paper feed function and intuitive LED indicators for status updates. Additionally, its battery supports charging via a standard 5v power bank, enhancing its portability.
Quality and Performance:
With its compact design and advanced functionality, the XP-TP2 delivers high-quality prints for all your mobile printing needs. Its durable build and efficient thermal printing technology make it a reliable companion for professionals on the move.
Description and Specifications:
- Printing Method: Direct Thermal
- Resolution: 300 DPI
- Printing Speed: 9 mm/s Max.
- Interface: USB + Bluetooth
- Paper Width: 57mm, Φ30mm roll
- Battery: 7.4V/1000mAh
- Dimensions: 868641.2mm (D x W x H)
- Weight: 188g
Purpose of Use:
The XP-TP2 is ideal for printing receipts, labels, and QR codes in retail, logistics, event management, and any scenario requiring mobile printing solutions. Its ease of use and portability make it perfect for businesses and individuals alike.
Supported Operating Systems (OS):
This printer is compatible with Android and iOS platforms, offering broad connectivity options for a variety of devices and applications.
Supported Applications and Industries:
From retail transactions to field service receipts and event ticketing, the XP-TP2 meets the diverse printing needs of multiple sectors, offering quick and reliable printing solutions wherever needed.
Benefit Effect:
Users can expect enhanced productivity and flexibility, with the ability to print high-quality documents instantly from anywhere, improving customer service and operational efficiency.
Warranty Information:
The XP-TP2 comes with a comprehensive warranty, ensuring peace of mind and reliable support for users.
Delivery Services:
We offer fast and reliable delivery across the UAE, covering major regions including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our delivery service is committed to ensuring that your printer arrives quickly and safely, ready to support your mobile printing needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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