NEOTECH
Receipt Printer - Xprinter XP-V330M
Receipt Printer - Xprinter XP-V330M
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title
Xprinter XP-V330M Thermal Receipt Printer
Overview
The Xprinter XP-V330M Thermal Receipt Printer is designed to offer superior performance and reliability for businesses across various sectors. With its economic model, multiple interfaces, and compatibility with Microsoft POS for .NET v1.14, it stands as an ideal choice for supermarkets, bookstores, restaurants, gyms, pharmacies, manufacturing facilities, laundry services, hospitals, cloud kitchens, healthcare, logistics, couriers, catering, retail, stationery stores, and government institutions.
About Product
Featuring a printing speed of up to 260 mm/s, the XP-V330M ensures efficient operations. Its direct thermal printing method, adjustable column capacity, and support for various barcode types make it a versatile tool for any business. The printer boasts better sealing performance for both the mechanism and the printer itself, promising a mechanism life of up to 100km and an auto cutter life of 1.5 million cuts.
Quality and Performance
The XP-V330M is built to deliver high-quality printing results with a maximum speed of 260 mm/s. Its intelligent cutter control system and partial auto cutter enhance its reliability and performance, making it suitable for high-demand environments.
Description and Specifications
- Printing Method: Direct thermal
- Paper Width: 79.5±0.5mm
- Print Width: 72mm
- Column Capacity: 576 dots/line (adjustable by command)
- Printing Speed: Up to 260 mm/s
- Interface Options: USB+Serial+LAN, optional WIFI/Bluetooth
- Auto Cutter Life: 1.5 million cuts
- Printer Head Life: 150 KM
Purpose of Use
The XP-V330M printer is engineered for businesses looking for a reliable, efficient, and economical printing solution. It is particularly suitable for environments where fast and high-quality receipt printing is essential.
Supported Operating Systems (OS) and Applications
This printer supports a wide range of operating systems including Windows, JPOS, Linux, Android, Mac, and OPOS, making it highly versatile for different software environments and applications.
Supported Industries
The XP-V330M is ideal for a variety of industries such as retail, hospitality, healthcare, logistics, and government, offering dependable printing solutions that enhance customer service and operational efficiency.
Warranty Information
The XP-V330M comes with a comprehensive warranty, ensuring protection against manufacturing defects and assuring long-term reliability and service.
Delivery Services
Our delivery service covers the entire UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We guarantee fast and reliable delivery, ensuring your printing needs are met with efficiency and promptness.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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