✅ Intellectual Property (IP)

Last updated: 30 August 2025

Business identity

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC

NEOTECH (operated by NEOLYN TECHNOLOGY LLC) respects and protects intellectual property rights under the laws of the United Arab Emirates. This Policy explains our acknowledgments, how we use brand materials, and how rights holders can report concerns.

1) Trademarks & brand acknowledgment

  • All third-party brand names, logos, trademarks, trade dress, and product identifiers shown on neotech.ae are the property of their respective owners.
  • We reference third-party brands solely for accurate identification, compatibility, and descriptive purposes.
  • No affiliation claims: NEOTECH does not claim brand ownership, endorsement, or exclusive dealership unless explicitly stated in writing and supported by documentation.

2) Site content & ownership

  • Unless otherwise specified, text, listings, and graphics on this website are © NEOLYN TECHNOLOGY LLC.
  • Unauthorized copying, redistribution, automated scraping, or bulk extraction of our content is prohibited. We may update or remove content at any time.

3) Use of manufacturer imagery & data

  • Product images, datasheets, and brochures are provided by brand owners/manufacturers or used as fair descriptive references where permitted.
  • Materials may be resized, formatted, or watermarked for clarity without altering the underlying claims.
  • Counterfeit policy: We do not list, market, or sell counterfeit or unauthorized goods.

4) Reporting IP concerns

If you believe any content on this site infringes your rights, please contact us and include:

  1. Your name/company and contact details, and (if applicable) proof of authorization to act for the rights holder.
  2. The exact URL(s) and a description of the material you believe is infringing.
  3. Evidence of your rights (e.g., registration, ownership, or authorization letters).

Review timeline: We aim to review valid notices within 5–7 business days. We may temporarily restrict or remove the referenced material while we assess the claim and may request additional information to verify authenticity.

Contact: support@neotech.ae · +971 50 197 5252

5) Compliance

  • We strive to comply with UAE commercial, customs/VAT, and intellectual property regulations.
  • Listings must be truthful and non-misleading; confirmed violations are corrected or removed promptly.
  • Where third-party platforms or services are embedded, their respective IP policies may also apply.

6) Legal entity information

Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC

Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

By using this website, you agree to respect our intellectual property rights and those of all third parties represented here. To the extent permitted by law, we may refuse or rescind use of materials that imply endorsement, exclusivity, or affiliation without written authorization.

Q1. Do you ship outside the UAE?

A. No. We currently sell and ship within the United Arab Emirates only.

Q2. How long does delivery take in the UAE?

A. Typical delivery is 4–7 business days nationwide. Orders placed before 14:00 (GST) usually dispatch in 1–2 business days; transit time is 3–5 business days. Timelines can vary by carrier and stock status.

Q3. Will I receive a UAE VAT invoice?

A. Yes. Every order on neotech.ae is invoiced with UAE VAT and processed by our legal operator NEOLYN TECHNOLOGY LLC.

Q4. What is your return & exchange policy?

A. Returns are accepted within 30 days with free return shipping and no restocking fee. Items must be new and complete unless defective. Refunds are processed within up to 15 days after inspection. See full details: /policies/refund-policy.

Q5. Are your products genuine and new?

A. Yes. We source from verified distributors and manufacturers where available. Products are new unless clearly stated otherwise.

Q6. What warranty is included?

A. Hardware carries the manufacturer’s standard warranty (where applicable). For help with a claim, contact support@neotech.ae with your order number and a brief description.

Q7. Can you help with setup or compatibility questions?

A. We provide basic setup guidance and product compatibility advice in good faith (POS systems, barcode scanners, label/receipt printers). For advanced software integrations, we may refer you to a specialist partner.

Q8. How do you handle payments and refunds?

A. Payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC. Final prices and VAT breakdown appear at checkout.

Q9. Do you verify orders to prevent fraud?

A. To protect customers and our business, we may verify orders or request additional confirmation. Orders that appear fraudulent or violate policy can be cancelled and refunded.

Q10. Do you handle bulk or corporate purchases?

A. Yes. For bulk pricing, lead times, or formal quotations, please email support@neotech.ae or WhatsApp +971 50 197 5252 with your product list and quantity.

Q: Works with 100×150 mm shipping labels?

A: Yes, supports standard 4×6" labels.

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