✅ Installation & Support

🛠️ Service & Installation Terms : NEOTECH 

NEOTECH, operated by NEOLYN TECHNOLOGY LLC, provides professional service, installation, and support for select hardware and software solutions. This policy outlines our terms of engagement, responsibilities, and limitations related to any installation, on-site support, or technical configuration services.

1. Scope of Service

Our installation and service offering applies only to select product categories, including:

• POS Systems
• Barcode & Label Printers
• Receipt Printers
• Weighing Scales
• Software integration (if provided by NEOTECH)

All service jobs are handled by NEOTECH technicians or approved service partners within the UAE.

2. Pre-Service Conditions

To proceed with service or installation:

• A valid purchase invoice from NEOTECH is required.
• A mutually agreed service schedule will be confirmed in writing.
• The customer must provide accurate installation site details, including access permissions, power supply readiness, and infrastructure compatibility.

If a third-party location (e.g., warehouse, shopfitters) is involved, written confirmation from the customer must be provided.

3. Service Charges & Exclusions

• Basic installation may be free of charge for eligible orders within Dubai, subject to terms.
• Out-of-city or special projects may involve travel charges, per-hour technician fees, or fixed service rates.
• Any reinstallation, relocation, or modification of the original setup is chargeable.
• Network issues, electrical problems, or civil work delays at customer premises are not our responsibility.

4. Customer Responsibilities

The customer is expected to:

• Provide physical access and supervision during service visits
• Ensure safety and secure space for technicians and equipment
• Confirm that IT/networking infrastructure is ready before technician arrival

If installation is delayed due to site unavailability, a rescheduling fee or revisit charge may apply.

5. Limitations of Liability

• NEOTECH is not liable for delays caused by power outages, site readiness, third-party contractors, or force majeure events.
• We are not responsible for data loss, misconfiguration, or third-party equipment failures unrelated to NEOTECH-supplied products.
• Any customer-induced damage after installation voids service support.

6. Post-Installation Support

NEOTECH provides:

• Up to 7 days of basic remote support post-installation (phone, WhatsApp, or email)
• Optional AMC (Annual Maintenance Contract) for long-term service coverage (quoted separately)
• Paid on-site visits available upon request for non-warranty service

7. Tender / Pre-Sale Compliance & Verification

For institutional or bulk buyers requiring documentation, we provide:

• VAT invoice and company trade license
• Product origin and conformity certificate (if available)
• Brand authorization or channel sourcing declaration (where applicable)
• Site survey, installation planning, or project-based quotes (on request)

8. Contact for Service Coordination

To book a service or request a quotation:

NEOLYN TECHNOLOGY LLC
📧 Email: support@neotech.ae
📱 WhatsApp: +971 50 197 5252
📍 Store 13, Computer Building, Al Nahdha St, Bur Dubai, Dubai 44245, UAE

By requesting installation or service from NEOTECH, you acknowledge that you have read, understood, and agreed to these terms. These conditions are binding for all service-related engagements.

Last Updated: 06/06/2025