Last updated: 30 August 2025

Business identity 

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC

NEOTECH (operated by NEOLYN TECHNOLOGY LLC) provides professional installation and technical services within the United Arab Emirates. These terms define scope, responsibilities, charges, and limitations for any on-site setup or configuration performed by NEOTECH or its approved service partners.

1) Scope of service

• POS systems
• Barcode & label printers
• Receipt printers
• Weighing scales
• Software integration where provided by NEOTECH

Service is available in the UAE only and is delivered by NEOTECH technicians or approved partners.

2) Pre-service conditions

• A valid NEOTECH purchase invoice is required.
• The service date/time must be agreed in writing.
• The customer must ensure site readiness: access permissions, powered outlets, stable network connectivity, bench/desk space, and any required fixtures.
• For third-party locations (e.g., warehouses, shopfitters), written permission and access details must be provided by the customer.

3) Service charges & exclusions

• Basic installation may be included for eligible orders within Dubai; eligibility is confirmed in writing case-by-case.
• Out-of-city or special projects may incur travel charges, hourly technician rates, or fixed service fees (quoted in advance).
• Reinstallation/relocation/modification of a previously completed setup is chargeable.
• Outside scope unless explicitly quoted: electrical works, cabling/civil works, building IT/network remediation, carpentry/fixtures, third-party subscription procurement.

4) Customer responsibilities

• Provide timely site access and an authorized point of contact during the visit.
• Ensure LAN/Wi-Fi credentials and required admin permissions are available to complete setup.
• Back up any data before service. NEOTECH may decline or reschedule work if the site is not ready; a revisit/rescheduling fee may apply.

5) Limitations of liability

• NEOTECH is not liable for delays caused by power outages, site readiness, third-party contractors, courier/vendor schedules, or force majeure.
• NEOTECH is not responsible for data loss, third-party software issues, or failures in equipment not supplied by NEOTECH.
• Damage caused after installation by misuse or unauthorized changes is excluded from service support.

6) Process & timelines

1. Booking: confirm scope and date/time in writing. Larger projects may require a site survey.
2. On-site work: technician performs installation/configuration, basic functional tests, and brief user handover.
3. Sign-off: an authorized site contact signs the job sheet. If no contact is present, handover notes will be emailed; absence of objections within 1-2 working days is deemed acceptance for basic functionality delivered.

Time estimates are best-effort and not guaranteed; dependencies (e.g., network, third-party systems) may affect duration.

7) Post-installation support

• Up to 7 days of basic remote support (email/phone/WhatsApp) after installation for the delivered configuration.
• Product warranty support follows the manufacturer/brand terms.
• Annual Maintenance Contracts (AMC) and paid on-site visits are available on request for out-of-warranty or extended support.

8) Scheduling, cancellation & rescheduling

• Customer cancellations or rescheduling with < 24 hours’ notice may incur a call-out/revisit fee.
• If the site is not ready upon arrival, the visit may be aborted and a revisit fee may apply.

9) Data, access & confidentiality

• Customer remains responsible for data backup before service. Service may require factory reset or reconfiguration.
• Temporary access credentials provided to NEOTECH should be revoked by the customer after completion.
• NEOTECH treats customer information as confidential and uses it solely to deliver the service, per our Privacy Policy.

10) Logistics

• Inbound equipment: Customer provides equipment on-site at the agreed time. For collections/returns, arrangements must be confirmed in writing.
• Transit damage: NEOTECH is not responsible for damage during customer-arranged shipping; please pack securely and use tracking.

Note: For change-of-mind product returns within 30 days, see our Returns & Refunds Policy.

11) Tender / pre-sale documentation

On request, NEOTECH can provide: UAE VAT invoice, company trade license, product origin/conformity documents (if available), channel authorization or sourcing declarations (where applicable), and site-survey or project quotes. NEOTECH’s legal documents are available via the Document Vault (Verified Access) after manual verification.

12) Governing law & venue

These terms are governed by UAE law. The courts of Dubai, UAE have exclusive jurisdiction, without prejudice to any mandatory consumer protections. See our Binding Jurisdiction Clause.

13) Contact for service coordination

NEOTECH

Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

Customer Support Hours:

⏰ Gulf Standard Time (GST, UTC+4)
🕘 Monday to Saturday: 9:00 AM – 9:00 PM
🕔 Sunday: 9:00 AM – 5:00 PM

Prices and availability are updated regularly. The final price is shown at checkout.

By requesting installation or technical service from NEOTECH, you confirm that you have read and agree to these Service & Installation Terms.