Excellent product quality and fast delivery! Neotech.ae provided outstanding service and supportโhighly recommended for all POS and IT needs.
High Quality Best for Manufacturing recommended
Outstanding Best Product for Inventory Stock Taking
โ Cookie Policy
Last updated: 30 August 2025
Business identity
Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC
This Cookie Policy explains how neotech.ae (โweโ, โusโ, โourโ) uses cookies and similar technologies, and the choices available to you. For more on how we handle personal data, see our Privacy Policy.
1) What are cookies?
Cookies are small files stored on your device by your browser. They help websites function, measure performance, and remember preferences. We may also use similar technologies such as pixels, tags, and local storage.
2) Why we use cookies
- Essential: Enable core functions (security, forms, checkout, session management).
- Preferences: Remember settings such as language or store view.
- Analytics: Understand site usage to improve pages, navigation, and products.
- Advertising / remarketing: Show relevant offers on our site or third-party platforms (subject to your consent where required).
- Performance: Improve speed, caching, and reliability.
3) Consent & controls (your choices)
On your first visit, a cookie banner may let you Accept, Reject, or Manage non-essential cookies. You can update your choice at any time via the โCookie settingsโ link (where provided, typically in the footer) or in your browser settings.
We implement Google Consent Mode to respect your selections for Analytics and Ads. If you reject non-essential cookies, we limit or adapt our tags accordingly.
4) Managing cookies in your browser
- You can block, delete, or limit cookies in your browser settings.
- Disabling certain cookies may affect features (e.g., login, checkout, saved cart).
Learn more at allaboutcookies.org.
5) Third-party tools that may set cookies
- Google Analytics / Google Ads
- Meta (Facebook) Pixel
- Shopify and Shopify-integrated marketing or analytics apps
These services collect usage data as configured by us and subject to your consent where applicable.
Ad preference links: Google Ads ยท Facebook Ads ยท DAA Opt-Out
6) Retention
Cookies may be session (deleted when you close your browser) or persistent (stored for a defined period). Retention depends on the cookie type and the providerโs configuration.
7) Updates to this policy
We may update this policy to reflect legal, technical, or operational changes. The latest version is posted here with the date above.
8) Contact
NEOTECH
Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp
Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates
Customer Support Hours:
โฐ Gulf Standard Time (GST, UTC+4)
๐ Monday to Saturday: 9:00 AM โ 9:00 PM
๐ Sunday: 9:00 AM โ 5:00 PM
Prices and availability are updated regularly. The final price is shown at checkout.
FAQ
Does NEOTECH offer free shipping in Dubai and across the UAE?
Answer: Yes, NEOTECH provides free standard shipping across Dubai and the UAE. Orders placed before 2:00 PM GST are usually processed the same day.
- Delivery timeframe: 3โ5 business days.
- We cover all major UAE cities, with tracking provided.
- For urgent needs, contact our support team for express delivery options.
What is NEOTECHโs return and refund policy?
Answer: NEOTECH offers a 30-day return and refund policy on all products. Items must be in new condition with original packaging.
- Free returns with a prepaid label.
- Refunds processed within 15 business days.
- Exchanges available for defective or incorrect items.
๐ See our Refund Policy for full details.
Do NEOTECH products come with a warranty?
Answer: Yes, all NEOTECH products are backed by a minimum 1-year manufacturerโs warranty.
- Covers manufacturing defects and hardware issues.
- Warranty claims handled directly in the UAE.
- Extended warranty options available for select POS systems and printers.
Can I get a VAT invoice for my NEOTECH order?
Answer: Yes, every NEOTECH purchase includes a 100% VAT-compliant invoice.
- Suitable for business accounting and tax claims.
- Sent automatically by email after purchase.
- Duplicate copies available on request.
What types of products does NEOTECH sell?
Answer: NEOTECH specializes in barcode and POS technology solutions in Dubai, UAE.
Our product categories include:
- Receipt printers and label printers
- Barcode scanners and RFID readers
- POS terminals and cash drawers
- Rugged tablets and mobile printers
Trusted by retailers, logistics, and healthcare companies across the UAE.
How can I contact NEOTECH for support or inquiries?
Answer: You can reach our dedicated Customer Support Team via:
- ๐ง Email: support@neotech.ae
- ๐ฑ WhatsApp / Phone: +971 50 197 5252
Support hours: MonโSat, 9:00 AM โ 9:00 PM GST, Sun 9:00 AM โ 5:00 PM GST.
Does NEOTECH ship outside the UAE?
Answer: Currently, NEOTECH ships only within the UAE.
- All deliveries are local and VAT-compliant.
- For export requirements, contact our team โ we can assist with custom B2B orders.
How fast is delivery for NEOTECH products in Dubai?
Answer: NEOTECH delivers in 3โ5 business days across the UAE, and often faster within Dubai.
- Same-day processing for orders placed before 2:00 PM GST.
- Weekend and evening deliveries available in select areas.
- All orders include tracking details.
Are NEOTECH products original and authentic?
Answer: Yes, all NEOTECHยฎ products are 100% original, branded, and VAT-compliant.
- Registered trademark in the UAE.
- Shipped from our Dubai warehouse.
- Backed by manufacturer warranty and invoice documentation.
What industries use NEOTECH printers and POS systems?
Answer: NEOTECH solutions are trusted across multiple UAE industries:
- ๐ Retail & supermarkets (POS systems, receipt printers)
- ๐ Logistics & warehouses (barcode & label printers)
- ๐ฅ Healthcare & pharmacies (barcode scanners, label solutions)
- ๐ด Hospitality & restaurants (POS terminals, cash drawers)
We provide reliable hardware with UAE support for every industry.