Last updated: 30 August 2025

Business identity 

Website: neotech.ae
Display name (Brand): NEOTECH
Legal entity / Operator: NEOLYN TECHNOLOGY LLC
All payments and refunds for orders placed on neotech.ae are processed by NEOLYN TECHNOLOGY LLC

This policy explains how NEOTECH (operated by NEOLYN TECHNOLOGY LLC) sources products and uses brand references on neotech.ae. It is designed to promote transparency, protect brand integrity, and clarify our role in the supply chain.

1) Sourcing practices

• We supply authentic, brand-new products sourced from OEMs, authorized distributors, or documented importers.
• For every product, we retain supplier invoices and supporting documentation as part of our compliance records.
• Where applicable, imports are handled through UAE-compliant channels (customs and VAT).

2) Brand ownership & references

• Unless explicitly stated in writing, NEOTECH does not claim exclusive dealership or brand ownership for third-party brands.
• Brand and model references are used for identification, compatibility, and accurate product description only.

3) Trademarks, logos & materials

• All third-party trademarks, logos, images, and datasheets are the property of their respective owners.
• Such materials are used as fair commercial references where permitted. We do not sell counterfeit, unauthorized, or unlicensed goods.

4) Documentation for institutional buyers

Upon request (e.g., for bulk or public-sector procurement), we can provide documentation such as supplier invoices, brand authorizations (if held), and import compliance records. NEOTECH’s own legal documents (trade license, VAT certificate, trademark) are available via our Document Vault (Verified Access) after manual verification.

5) Compliance & accuracy

• We comply with UAE commercial, customs, VAT, and applicable IP regulations.
• Listings must be truthful and non-misleading; we correct or remove content that does not meet these standards.

6) Report IP concerns

If you believe any listing infringes your IP, please email support@neotech.ae with: brand name, evidence of rights, affected SKU(s)/model(s), and exact URL(s). We review valid notices promptly and may temporarily restrict the referenced material while we assess the claim.

7) Contact

NEOTECH

Email: support@neotech.ae
Call: +971 50 197 5252, Message: Chat on WhatsApp

Address: 44245 - Computer Building, Store - 13 Al Nahdha St - Bur Dubai - Al Fahidi - Dubai, United Arab Emirates

Customer Support Hours:

⏰ Gulf Standard Time (GST, UTC+4)
🕘 Monday to Saturday: 9:00 AM – 9:00 PM
🕔 Sunday: 9:00 AM – 5:00 PM

Prices and availability are updated regularly. The final price is shown at checkout.

Note: This policy forms part of our site’s legal framework alongside the Terms of Service, IP Policy, and Purchase Policy.