NEOTECH
Hikvision DS-2CD2186G2-IMS 4K HDMI Fixed Dome Network Camera
Hikvision DS-2CD2186G2-IMS 4K HDMI Fixed Dome Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your surveillance capabilities with the Hikvision DS-2CD2186G2-IMS, a 4K HDMI fixed dome camera designed for crystal-clear, ultra-high-definition video monitoring in a variety of settings.
Overview:
The Hikvision DS-2CD2186G2-IMS is a state-of-the-art fixed dome network camera that delivers 4K ultra-high-definition video, equipped with HDMI output for direct video display without the need for an additional decoder. This camera is perfect for high-security environments where clarity and detail are paramount.
Product Description:
Enhance your security system with the Hikvision DS-2CD2186G2-IMS. This advanced fixed dome camera offers 4K resolution, providing four times the detail of standard 1080p cameras. The inclusion of HDMI output allows for seamless integration with monitors and TV screens for live viewing, making it ideal for situations where high-resolution direct video output is necessary. Whether it's for retail spaces, public areas, or critical infrastructure, this camera ensures that every detail is captured with precision.
Key Features:
- 4K Ultra-High Resolution: Captures sharp, detailed images for meticulous surveillance.
- HDMI Output: Directly connect to an external monitor or TV for high-resolution live viewing.
- H.265+ Compression: Reduces storage and bandwidth use while maintaining premium video quality.
- Smart Feature Set: Includes intrusion detection, line crossing detection, and face detection.
- Weatherproof: Rated IP67 for outdoor use in challenging weather conditions.
Product Quality and Performance:
The DS-2CD2186G2-IMS is built to deliver exceptional performance and reliability. Its robust construction and cutting-edge imaging capabilities ensure it operates effectively under a range of conditions, providing dependable, high-quality video surveillance.
Specifications:
- Camera Type: Fixed Dome
- Resolution: 4K (8 Megapixels)
- Video Compression: H.265+/H.265/H.264+/H.264
- Connections: HDMI Output for direct video display
- Protection Level: IP67, water and dust resistant
Purpose of Use:
This camera is particularly effective in areas where detailed video footage is essential, such as monitoring high-traffic environments, overseeing large public venues, or securing areas where high-quality identification is required.
How to Use:
For optimal performance, mount the camera at strategic locations to maximize area coverage. Use the HDMI output to connect directly to an HD monitor or TV for real-time monitoring. Configure settings via a network interface to tailor the system to specific surveillance needs.
Supported OS/Application/Industries:
The DS-2CD2186G2-IMS is suitable for a broad range of applications, including commercial retail, corporate security, and public safety, thanks to its high resolution and direct display capabilities.
Benefits & Compatibility:
- Enhanced Visual Clarity: 4K resolution ensures that no detail is missed during surveillance.
- Direct Display Capability: HDMI output allows for easy connection to display devices without additional equipment.
- Efficient Data Management: Advanced compression technology helps manage data effectively without losing video quality.
Warranty and FAQs:
Includes a one-year warranty. Visit our FAQ section or contact our support team for more information on setup, operation, and troubleshooting.
Packaging/Weight/Dimension:
- Packaging: Securely packed to ensure protection during transportation.
- Weight: Approximately 1200 grams.
- Dimensions: Compact and designed for discreet installation.
Shop Today & Receive Your Delivery Across the UAE:
Order your Hikvision DS-2CD2186G2-IMS today and benefit from our efficient delivery services throughout the UAE. Upgrade your surveillance setup with our state-of-the-art 4K HDMI dome camera.
Best Price Guarantee:
We offer competitive pricing on our products. Find a lower price elsewhere? Let us know, and we will match it to ensure you receive the best value.
After Sales Support:
Our dedicated support team is available to assist with any questions or issues, ensuring you get the most out of your security investment.
Request for Customer Reviews and Testimonials:
Please share your feedback on the Hikvision DS-2CD2186G2-IMS. Your insights help us to improve and assist others in making informed decisions.
Stock Availability:
Please contact us to verify the availability of the Hikvision DS-2CD2186G2-IMS before placing your order to ensure timely delivery.
Get in Touch:
For any inquiries or additional information about the Hikvision DS-2CD2186G2-IMS or other products, please don’t hesitate to contact our expert team. We are here to support your security needs.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not reflect the actual product. Verify all details with our sales team before making a purchase to ensure accuracy
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52


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