NEOTECH
POS Terminal - Postech PT-R1015L
POS Terminal - Postech PT-R1015L
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
POSTECH PT-R1015L High-Performance POS System
Overview:
Elevate your business with the POSTECH PT-R1015L High-Performance POS System. Designed for retail and hospitality environments, it combines cutting-edge technology with user-friendly features to streamline operations and enhance customer experience.
Product Description:
The POSTECH PT-R1015L is a top-tier POS system tailored for retail and hospitality businesses. Powered by an Intel Core i5 processor and equipped with 4GB of RAM and a 128GB SSD, it ensures fast and reliable performance, even during peak hours. Running on Windows 10, it offers seamless compatibility with a wide range of software applications. The built-in WiFi enables easy connectivity to your network, while the 15-inch touch screen display with a resolution of 1024x768 provides a user-friendly interface for navigation and interaction. With multiple ports including USB, RS232, and LAN, it offers versatility in connecting peripherals. Its sleek and modern design adds a professional touch to any environment, enhancing the overall ambiance. Easy to set up and pre-installed with all necessary software, the PT-R1015L is ready to use right out of the box, ensuring a hassle-free experience for users.
Key Features:
- Intel Core i5 processor
- 4GB RAM and 128GB SSD
- Windows 10 operating system
- Built-in WiFi for easy connectivity
- 15-inch touch screen display
- Multiple ports including USB, RS232, and LAN
- Sleek and modern design
Quality and Performance:
Customer Testimonial: "The PT-R1015L has revolutionized our business operations with its speed and reliability." - Satisfied Retailer
Specifications:
- Processor: Intel Core i5
- RAM: 4GB
- Storage: 128GB SSD
- Display: 15-inch touch screen, 1024x768 resolution
- Operating System: Windows 10
Purpose of Use:
Ideal for retail and hospitality businesses seeking a high-performance POS system to streamline operations and enhance customer experience.
Supported Operating Systems/Applications/Industries:
Compatible with Windows 10 and suitable for retail and hospitality industries.
Benefit Effect:
Optimize your business operations and enhance customer satisfaction with the powerful features of the POSTECH PT-R1015L POS System.
Warranty Information and FAQs:
Warranty: 1 year. For warranty details and FAQs, visit https://neotech.ae/pages/product-services.
Delivery Services (specific to the UAE):
Experience prompt and secure delivery across major cities and emirates, ensuring reliable receipt of your order.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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