NEOTECH
POS Terminal - Sunmi D2S Plus
POS Terminal - Sunmi D2S Plus
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title: SUNMI D2s PLUS Smart Desktop Terminal
Questionnaire Answer:
Yes, the SUNMI D2s PLUS Smart Desktop Terminal enhances POS and order management operations with its Android OS, dual displays, and versatile connectivity, suitable for modern retail and hospitality businesses.
Overview
The SUNMI D2s PLUS is a high-performance smart desktop terminal designed to streamline POS and order management operations. Its advanced features and dual display system make it a pivotal solution for businesses aiming to enhance efficiency and customer service.
About Product
- Modern Design: Features a sleek, compact design that fits well in any business environment.
- Android OS: Runs on Android 7.1, offering access to a multitude of applications for retail and order management.
- Quad-Core Processor: Delivers fast and reliable performance for all business needs.
- Dual Displays: Includes a 10.1-inch POS display and a 10.1-inch KDS display for comprehensive order processing.
- Versatile Connectivity: Supports multiple connectivity options including Wi-Fi, Ethernet, and USB.
- Real-time Order Updates: Ensures efficient order preparation and fulfillment with real-time updates.
- Customizable Interface: Allows for easy order tracking and management with customizable layouts.
- Durable Build: Engineered to endure the rigors of busy retail and hospitality settings.
- Easy Installation: Quick and straightforward setup with its plug-and-play design.
Quality and Performance
The SUNMI D2s PLUS is known for its exceptional quality and performance, featuring robust hardware and a user-friendly interface that guarantees smooth operations and enhances customer interactions.
Description and Specifications
Designed to meet the dynamic needs of modern businesses, the SUNMI D2s PLUS combines functionality with style. Its powerful processor, dual displays, and customizable interface offer a versatile solution for efficient business operations.
Purpose of Use
Ideal for the retail and hospitality sectors, the SUNMI D2s PLUS is crafted to optimize transactions, streamline order processing, and improve overall customer satisfaction, contributing to business growth and success.
Supported Operating Systems (OS)
- Android 7.1: Ensures compatibility with a wide range of business applications, enhancing device functionality.
Supported Applications and Industries
With its flexible design and comprehensive features, the SUNMI D2s PLUS is suitable for various applications, improving user engagement in retail, hospitality, and any industry in need of an efficient POS and order management system.
Benefit and Warranty Information
Investing in the SUNMI D2s PLUS provides businesses with the benefits of advanced technology designed to streamline operations, secure transactions, and enhance customer service. It comes with a comprehensive warranty, ensuring reliability and support.
Delivery Services in the UAE
We offer fast and reliable delivery across the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our delivery service ensures that your SUNMI D2s PLUS arrives promptly and securely, ready to transform your business operations from day one.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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