NEOTECH
Mobile Terminal - Handheld Android Rugged PDA
Mobile Terminal - Handheld Android Rugged PDA
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Rongta TK01 Rugged Android PDA
Overview
The Rongta TK01 Android PDA merges rugged durability with cutting-edge technology, offering a robust solution for mobile data management and communication in challenging environments. Its advanced features and IP65 protection make it an indispensable tool for industries requiring reliable performance under tough conditions.
Product Description
Designed for the rigors of industrial, retail, and logistics applications, the Rongta TK01 Android PDA stands out with its exceptional durability and performance. Featuring a 3.5-inch IPS highlight screen for superior visibility in all lighting conditions, this device ensures optimal productivity. Its IP65 rating guarantees protection against dust and water, while the 5200mAh battery supports extensive use without the need for frequent recharging. Equipped with fast PE charging, the TK01 minimizes downtime, ensuring that you're always ready to go.
Key Features
- High-Visibility Display: 3.5-inch IPS screen offers clear, bright images in any environment.
- Rugged Protection: IP65-rated for dust and water resistance, suitable for harsh conditions.
- Long Battery Life: 5200mAh capacity with fast charging for all-day use.
- Efficient Operation: 35 physical buttons, including volume and power, for easy navigation.
- Powerful Performance: Quad-core 2.0GHz processor with Android 8.1 OS for smooth multitasking.
Quality and Performance
The TK01 is built to withstand the demands of intense industrial environments, demonstrated by its ability to endure drops from 1.5 meters and operate within a wide temperature range. Users commend its reliable performance and long battery life, which significantly enhance operational efficiency and productivity.
Specifications
- OS: Android 8.1
- CPU: Quad-core 2.0GHz
- Memory: 2GB RAM, 16GB ROM
- Camera: 5MP front, 13MP rear with LED flash
- Display: 3.5 inch, 640*960 IPS
- Connectivity: Bluetooth 4.1, Wi-Fi dual frequency, 4G LTE
- Battery: 5200mAh with PE fast charging
- Dimensions: 1857032mm; Weight: 300g with battery
Purpose of Use
The TK01 is tailored for sectors requiring a durable and efficient data capture device, such as logistics, retail, warehousing, and field service. Its robust build and versatile features ensure reliable performance in any setting.
Supported Operating Systems/Applications/Industries
This Android-based PDA is compatible with numerous applications and industries, facilitating inventory management, order processing, and field service operations across various business sectors.
Benefit Effect
Incorporating the TK01 into your workflow translates to enhanced data accuracy, improved employee efficiency, and reduced operational costs, directly impacting your bottom line positively.
Warranty Information and FAQs
The TK01 comes with a 1-year warranty, ensuring peace of mind for your investment. For more detailed information and FAQs, please visit https://neotech.ae/pages/product-services.
Delivery Services (specific to the UAE)
Our delivery services cover all major cities and emirates, ensuring swift and secure delivery of your Rongta TK01, reflecting our commitment to excellence and customer satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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