NEOTECH
Citaq D1 Desktop POS Terminal
Citaq D1 Desktop POS Terminal
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Boost your business with the Citaq D1 Desktop POS Terminal. High-speed processing, durable design, user-friendly interface. Shop now for efficiency!
Overview
The Citaq D1 Desktop POS Terminal is designed to boost business efficiency with its high-performance capabilities and user-friendly interface. Perfect for retail and hospitality, this robust POS system meets the demands of modern business environments.
Product Description
Introducing the Citaq D1 Desktop POS Terminal, engineered for speed and efficiency. This high-performance POS system features a compact and durable design, making it ideal for tight spaces and high-traffic areas. Equipped with a powerful quad-core processor, it handles transactions and operations swiftly. The intuitive touch screen interface simplifies training and enhances user interaction. With energy-efficient technology, the Citaq D1 reduces operational costs while maintaining top performance.
Key Features
- Compact and Durable Design: Ideal for tight spaces and high-traffic areas, built to withstand continuous use.
- High-Speed Processing: Equipped with a powerful processor to handle transactions and operations swiftly.
- User-Friendly Interface: Features an intuitive touch screen that simplifies training and enhances user interaction.
- Energy-Efficient Technology: Reduces operational costs with low power consumption without compromising performance.
Product Quality and Performance
The Citaq D1 is renowned for its reliability and high-quality construction, ensuring it can handle the daily rigors of busy commercial environments. Its proven performance improves transaction efficiency and customer satisfaction.
Specifications
- Dimensions: 30 x 28 x 12 cm
- Weight: 4 kg
- Processor: High-speed quad-core
- Memory: 8 GB RAM, 256 GB SSD
- Interfaces: Multiple USB ports, HDMI, Ethernet
Purpose of Use
The Citaq D1 is perfect for retail stores, cafes, and restaurants looking to streamline operations and enhance customer interactions. It addresses the need for quick, efficient service in fast-paced environments.
How to Use
The Citaq D1 is easy to set up and integrate into your existing network. Regular updates and straightforward maintenance procedures ensure the system remains efficient and effective.
Supported OS/Applications/Industries
This POS terminal supports a wide range of operating systems, including Windows 7/10, Android 10, and Linux. It is adaptable to different business needs and improves functionality across multiple industries, including retail and hospitality.
Benefits & Compatibility
With its advanced features and robust build, the Citaq D1 accelerates transaction times and improves overall customer service. Its compatibility with various systems ensures seamless integration into your business environment.
Warranty and FAQs
The Citaq D1 comes with a one-year comprehensive warranty. For more information and support, visit the NEO Digital website. Here are some common FAQs:
- Q: What operating systems does the Citaq D1 support? A: It supports Windows 7/10, Android 10, and Linux.
- Q: How do I set up the Citaq D1? A: Follow the included instructions to connect it to your POS system and load the software.
- Q: What is the warranty on the Citaq D1? A: It comes with a one-year comprehensive warranty.
Packaging/Weight/Dimension
The Citaq D1 is packaged securely to prevent damage during transit. The package includes the POS terminal, power supply, and necessary cables. The product weighs 4 kg and has dimensions of 30 x 28 x 12 cm.
Shop Today & Receive Your Delivery Across the UAE!
Order the Citaq D1 today and enjoy reliable, swift delivery across the UAE. Our commitment to punctuality and security ensures your product arrives on time and in perfect condition.
Best Price Guarantee
We offer the best price guarantee in Dubai, UAE. If you find a lower price elsewhere, we'll match it. Shop with confidence, knowing you're getting the best deal.
After Sales Support
Our customers are our top priority. We provide exceptional after-sales support to ensure your complete satisfaction. Contact our support team for any assistance.
Request for Customer Reviews and Testimonials
We value your feedback! Please share your experiences with the Citaq D1 to help us improve and assist future customers.
Stock Availability
We strive to keep our inventory updated. If an item is out of stock, we will notify you promptly. For time-sensitive orders, please contact us to verify stock availability.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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